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STORE POLICY

CUSTOMER CARE

At Senoia Bridal Company, we are committed to providing an exceptional shopping experience for our valued customers. Please take a moment to review our Customer Care Store Policy to understand how we prioritize your satisfaction:

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Personalized Service:

  • Our knowledgeable and friendly staff is here to assist you at every step of your bridal journey. Whether you're searching for the perfect gown, need alterations, or have any inquiries, we are dedicated to providing personalized and attentive service.

Appointment Policy:

  • To ensure that each customer receives individualized attention, we recommend scheduling an appointment for bridal consultations and fittings. Walk-ins are also welcome, subject to availability.

Quality Assurance:

  • Every bridal gown and accessory at Senoia Bridal Company is curated with care. We strive to maintain the highest standards of quality, and each item is thoroughly inspected to ensure it meets our exacting standards.

Alterations and Customization:

  • Our in-house alteration services are available to tailor your bridal attire to perfection. Additionally, we offer customization options to make your dream gown uniquely yours. Our skilled seamstresses are here to bring your vision to life.

Communication:

  • Open communication is key to a successful shopping experience. If you have any questions, concerns, or specific requests, please feel free to contact our customer service team at hello@senoiabridal.com. We are here to address your needs promptly.

Timely Updates:

  • For made-to-order items, we provide regular updates on the status of your order. You will be notified of any delays or changes to ensure transparency throughout the process.

Privacy and Confidentiality:

  • We respect your privacy. All personal information shared with us is treated with the utmost confidentiality. For more details, please refer to our Privacy Policy.

Feedback and Reviews:

  • Your feedback is invaluable to us. We encourage you to share your thoughts about your experience with Senoia Bridal Company. Your insights help us continually improve our services.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Return and Exchange Policy.

Social Media Engagement:

  • Connect with us on social media platforms for the latest updates, bridal inspiration, and to share your journey with us. We love seeing our brides' stories unfold.

 

If you have any further inquiries or require assistance, please do not hesitate to reach out to our customer service team. We are honored to be part of your bridal experience and are dedicated to making it truly memorable.

PRIVACY & SAFETY

Your privacy and safety are of the utmost importance to us. Please take a moment to review our Privacy and Safety Store Policy to understand how we handle your information and prioritize your security:

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Collection of Information:

  • We collect personal information, such as your name, contact details, and measurements, to facilitate your bridal shopping experience. This information is provided voluntarily by you during the ordering or consultation process.

Use of Information:

  • Your personal information is used solely for the purpose of fulfilling your bridal attire orders, providing tailored services, and ensuring a seamless shopping experience.

Security Measures:

  • We employ industry-standard security measures to protect your personal information. Our website uses encrypted connections to safeguard data during transmission.

Third-Party Services:

  • We may engage reputable third-party services for payment processing and shipping. These services have their own privacy policies and security measures, and we encourage you to review them.

Email Communications:

  • By providing your email address, you may receive order updates, promotions, and newsletters. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails.

Cookies:

  • Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect certain functionalities.

Children's Privacy:

  • Our services are not directed to individuals under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

Policy Updates:

  • We reserve the right to update our Privacy and Safety Store Policy. Any changes will be reflected on this page, and we encourage you to review it periodically.

Data Access and Corrections:

  • You have the right to access and correct your personal information. If you would like to request access, correction, or deletion of your data, please contact us at hello@senoiabridal.com.

Secure Transactions:

  • All financial transactions are processed securely through trusted payment gateways. We do not store your credit card information on our servers.

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By continuing to use our services, you agree to the terms outlined in this Privacy and Safety Store Policy. If you have any questions or concerns, please contact our customer service team at hello@senoiabridalcom.

PAYMENT METHODS

Credit / Debit Cards

Payment Methods
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